Frequently Asked Questions

Decide who you are setting the Flying Start Advocates account up for. This can be you or a loved one who would benefit from our advocacy services.
After the decision is made and all involved parties agree, the primary client will sign up for our Admission Appointment.

During our Admission Appointment, a Flying Start Advocates Registered Nurse will host a video call with the primary client (and support people at the client’s request) to gather a complete medical history. This appointment will include gathering information pertaining to current and past diagnoses, medications, allergies, concerns, and upcoming appointments.
During the Admission Appointment, we will discuss our role, your expectations of us, who the primary client would like to include in health conversations, and how the primary client would like to be advocated for at medical appointments. 

Once there is a medical appointment booked, visit our website at FSA Appointments and book a Healthcare Advocacy Appointment with us for the exact date and time of the booked medical appointment. A Flying Start Advocates Registered Nurse will join you for any medical appointments of your choice. 

Once the primary client is at their medical appointment, they will need to join our FSA-hosted video call on their personal smart device. FSA will verify your identity and then begin our Healthcare Advocacy Appointment.
As the primary client speaks with their medical professional, an FSA Registered Nurse will document the conversation. The Registered Nurses will assess the primary client’s need for further communication, any clarifications, or if any information has been missed or misunderstood. If the Registered Nurse notices these issues arising, they will advocate and ask appropriate clarifying questions. 

After the primary client’s medical appointment, we will publish our documentation in the primary client’s confidential JaneApp file. The primary client and their trusted support people can review the documentation. If there are questions, FSA offers a complimentary 15-minute follow-up appointment within 7 business days of the original medical appointment where we can clarify the documentation. 

If the primary client’s health becomes more complex, FSA offers a Healthcare Efficiency Subscription to simplify the care plan and keep your healthcare team on track. FSA works to ensure that the primary client’s referrals, blood work, or other diagnostic tests are not forgotten or missed.

FSA firmly believes that the old adage of “no news is good news” is no longer good enough.